Customers would like to supplement the currently used internal monitoring solution in order to mirror as closely as possible the experience of web customers on the web sites from different locations in mainland China. 

Indeed, connections, consultations and transactions on these web sites must be completed within an optimum time frame, and access must always be available, in order to satisfy a customer base which has high expectations of the service provided in a highly competitive environment. 
The result of this positive experience for web surfers and customers will therefore be to increase customer loyalty and this, in turn, will ensure continued success for the on-line services : audience growth and revenue growth.